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How can we help you?

  • What payment methods does Tootle accept?
    Tootle accepts Cash and Tootle Balance payments. 1. To Top Up your Tootle Balance "Pay by balance/Tootle Balance” lets you pay your booking fare using your balance amount. Here's how to top up from Khalti to your Tootle balance: Step 1: Open the Tootle app. Step 2: Go to the Balance section. Step 3: Click on “Add balance”, from the section “personal”. Step 4: Click on “Khalti”. The app will redirect you to the Khalti app (please note that Khalti is our exclusive payment partner for now). Step 5: The Tootle page will display Step 6: Add your Tootle registered number in the section, “Phone number” Step 7: In the “App Type” section, select “Customer”, Step 8: Click on “Get details” Step 9: Add any amount in the section, “Amount”. Step 10: Click on “Next” After completing the process, check your Tootle balance in the app. If the amount hasn't been transferred, follow these steps: Go to the Tootle app > Account > Help Center > Start Chat to report your issue. Alternatively, email us at hello@tootle.com.np
  • What should I do if the rider and I are involved in an accident?
    Tootle has established a comprehensive insurance plan that covers both riders and customers in case of unforeseen incidents during their rides. Insurance Coverage: 1. Death or Disablement: Rs. 1,000,000. 2. Hospitalization: Rs. 200,000. 3. Income Support (if unable to work): Rs. 500/day for motorcycle riders, Rs. 650/day for taxi drivers, up to 60 days (doctor’s note required). Exclusions from the clam: 1. If the ride was taken “Offline”. 2. Death due to self-inflicted injury, illegal activity, suicide, or felony. 3. Any condition related to AIDS or HIV. For detailed information, please refer to our blog in the provided link below. https://www.tootle.com.np/post/tootle-s-comprehensive-insurance-and-safety-coverage
  • How do I select a payment method?
    To select the payment method please follow the steps below: Step 1: Click on “Bike” or “Cab,” depending on the type of service you need. Step 2: Enter your drop location. Step 3: At the bottom of the page you can see “Select payment method” Step 4: Click on “Select payment method” There you can see the option of payments and click on the most suitable one for you.
  • What should I do if the rider is overspeeding/ misbehaving/ under the influence?
    Your safety is the top priority. Stay calm and avoid escalating the situation. Please follow the following process: Step 1: Politely ask the rider to slow down or address any specific concerns. Step 2: If you feel unsafe, ask the rider to pull over at a safe location and exit the vehicle. Step 3: If the rider does not follow the above request, please contact us directly at 9801379277 immediately or open the Tootle app>account>help center>click on start chat>and report your issue there.
  • What should I do if my rider asks me to cancel the ride and take me offline?
    Do not cancel the ride through the app, as this may affect your safety and the tracking of your journey. Please follow the following steps: Step 1: Politely inform the rider that you prefer to follow the app’s process for safety reasons. Step 2: If you feel unsafe, ask the rider to pull over at a safe location and exit the vehicle. Step 3: If the rider refuses to stop at the location, press the SOS button to immediately contact the Tootle office, dial 100, or contact your emergency contacts. Your safety is our priority. Always follow the app's procedures and report any suspicious or inappropriate requests.
  • How do I cancel my ride?
    You can cancel your booking anytime by tapping on your booking and selecting "Cancel Ride." If the rider has already marked you as picked up, contact the Tootle team to cancel. You are not obliged to cancel the ride if the rider requests it. If you cancel and select "Driver asked to cancel," we’ll use this feedback to take appropriate action against the driver, especially if they are found to violate our rules.
  • How does Tootle charge for rides?
    When you request a ride with Tootle app, it will show the ride's fare on the app. This price may vary depending on: Ride type Time Driver availability Traffic Weather The final price of the ride may be different from the price you see on the app: The drop location you input in the app and the location you actually get dropped off is not the same Tootle fare is based on what type of ride you book and the route from the pick-up location to the drop-off location. When many customers in the area are requesting for a ride, there is a high change the prices are higher than normal. You can also expect higher prices during rush hours, bad weather or when there is a lot of traffic.
  • How Do I Download the Tootle App?
    To download the Tootle by Zapp, follow these steps: Step 1: Go to the app store on your mobile device (Apple App Store for iOS devices, Google Play Store for Android devices). Step 2: Search for the "Tootle by Zapp" app. Step 3: Tap the "Install" or "Get" button to begin downloading the app onto your device. Step 4: Once installed, you can open the Tootle by Zapp and book a ride to your destination.
  • What should I do if the rider’s information does not match the app?
    Double-check the rider’s name, photo, and vehicle\details in the app and follow the following steps: Step 1: Politely ask the rider to confirm their information. Step 2: If the information still does not match, do not board the vehicle. Step 3: Tootle app>account>help center>click on start chat>and report your issue there. Or email us on hello@tootle.com.np Step 4: Cancel the ride and request a new one through the app. Your safety is our priority. Always ensure that the rider's information matches the details provided in the app before starting your ride.
  • What should I do if the rider asks me for the full amount even though I applied for a discount promo?
    If the rider asks for the full amount after applying a discount promo, remind them of the discount applied and show them the promo details in the app. Report: Go to the Tootle app > Account > Help Center > Start Chat to report your issue. Alternatively, call us at 9801379277 for immediate assistance.
  • How to request a ride with Tootle?
    Once you’ve downloaded the Tootle app follow these steps to book a ride: Step 1: Open the “Tootle by Zapp” app Step 2: Click on “Bike” or “Cab,” depending on the type of service you need. Step 3: Enter your drop location. Step 4: Tap “Find Rider.” Once your booking is accepted, you can live-track the rider's location from their accepted location to your pickup location. 1. What is the preferred gender? Or How do I use the section “Preferred gender”? Tootle app > Account > Preferred Gender > By clicking on "Preferred Gender," you can choose the gender of the rider you prefer. 2. How do I save my location? Tootle app > Home > Choose a Saved Place > Add Location > By adding the location you prefer on the app, you can directly place a booking to the location you have saved in the app. 3. What is the “around you” feature? The "Around You" feature shows online bike riders and cab drivers within a 2 km radius. It also displays nearby hospitals, restaurants, cafes, bars, stores, hotels, bookstores, and malls. Clicking on any place will book a ride for you. 4. How do I add promo? Tootle app > Account > Promotions and Referrals > Promotions > Add Promo > You can add the promo code given by the Tootle company.
  • What should I do if my rider is taking an unsafe route or an unwanted stop?
    Your rider should provide you with a safe ride by following Tootle’s recommended GPS. If your rider makes an unsafe route or unwanted stop without informing you first, Please follow the following process: Step 1: Politely ask the rider about the route or unwanted stop and request an explanation. Step 2: If you feel unsafe, ask the rider to pull over at a safe location and exit the vehicle. Step 3: If the rider refuses to stop at the location, press the SOS button to immediately contact the Tootle office, dial 100, or contact your emergency contacts.
  • How can I pay for my ride or delivery?
    You can pay for your rides or deliveries with Tootle Balance, Business Balance or cash. Just choose the preferred method before booking booking ride or delivery.
  • What should I do if my delivery is delayed?
    If your delivery is delayed: Go to the Tootle app > Account > Help Center > Start chat and report your issue. If there's no response, call us at 9801399277.
  • What are the limitations in size and weight on Tootle delivery?
    Tootle delivery can handle packages weighing between 1 and 8 kilograms. For packages over 8 kg or larger than XL size, please contact our customer support for assistance. If we can deliver your package, our support team will provide you with all the necessary information.
  • How much does Tootle charge for each delivery?
    The Tootle App charges based on the distance from the pickup location to the delivery location. Additionally, the weight and size of the package also affect the delivery charge. You can check the price of each delivery before booking through the app. The total delivery fee is displayed in the app before you confirm your order.
  • What if I receive the wrong package?
    If you receive the wrong package, we will confirm the issue with both the sender and receiver. The package return process will be started immediately.
  • What are the payment methods?
    Payment methods in Tootle delivery are of three types: 1. Pay by Cash 2. Pay by Balance 3. Pay by Business Balance
  • How do I place a delivery order?
    Please follow these steps: Step 1: Open the app and select the “Delivery” option. Step 2: You'll see the options for "Express," "Normal," and "Multi-stop" delivery. Simply select the delivery option that best suits your needs. Step 3: Enter the “pickup” and “drop-off” locations. Step 4: Fill in the necessary details. Step 5: Confirm the details and place the order.
  • Why am I not able to add a COD amount in Express delivery?
    Express delivery does not support Cash On Delivery (COD). If you want the COD option on your order then you should place your order on Normal Delivery or Multi-Stop.
  • How can I provide special instructions for my delivery?
    You can add special instructions in the “Note to Driver" section when placing your order. This can include information such as delivery preferences or specific handling instructions.
  • What items are prohibited from being delivered?
    Prohibited items include hazardous materials, illegal substances, perishable goods, and items exceeding the weight and size limits set by our company policies.
  • What types of delivery that we offer?
    The types of delivery options are available below: 1. What is express delivery? Express delivery is to deliver small packages and documents across town easily and fast. 2. What is Normal delivery? Send packages to your desired location within 3-4 hours with our In-house riders. Our Riders will collect your COD (Cash On Delivery) amount on your behalf. We deliver trust, reliability, and convenience. 3. What is Multi-stop delivery? Schedule deliveries to multiple locations at once, with the option for convenient COD (Cash on Delivery). Save time and effort - it's all in one booking!
  • How do I contact my rider after the rider takes my package for delivery?
    You can contact your rider through the app by using the messaging or call feature provided in the order details section.
  • How do I set my pick-up and drop-off locations?
    The pick-up location will be automatically set to your current location depending on your phone's GPS. If you would like to specify or choose a different pick-up location, tap on the pick-up address and enter your exact location or choose from the map. For drop-off location, simply tap on the "drop location" bar and enter the drop-off location where you would take your ride or send your package for delivery. Please double-check to make sure the location is correct.
  • What is the process of taking back my COD amount?
    To check and take back the COD amount on the Tootle app: Step 1: Go to Activity. Step 2: Select Personal (or Business if you're using a business account). Step 3: Go to Delivery. Step 4: Check your Order History. Step 5: Click on the order card for the remaining COD amount. Step 6: Message us with your Order ID and the details of your e-Sewa or Bank account details. (We offer bank transfers with a minimum charge, covering only the bank's fees)
  • Can I track my delivery?
    Yes, you can track your delivery through the app. You'll receive updates on the rider’s location, pickup, transit status, and delivery.
  • How do I cancel a delivery request?
    You can cancel Express delivery requests only when they are in "accepted" status. Once the delivery reaches "pickup" status cancellation is no longer possible. If you want to cancel your Normal or Multi-stop delivery order, please call 9801399277.
  • How does Tootle's business balance help your business?
    Tootle Business offers a dedicated platform for businesses to manage their transportation expenses effectively. Here's how the Tootle Business Balance empowers your business: 1. Centralized Management: Register your company and easily top up a dedicated Tootle Business Balance. This eliminates the need for individual employee accounts and expense claims. 2. Simplified Expense Tracking For Transport and Delivery: All employee rides booked through Tootle Business are automatically recorded with detailed trip information, and a personalized dashboard will be provided to the company: no more manual expense reports or tedious paperwork. 3. Cost Control & Budgeting: Set spending limits for your Tootle Business Balance, ensuring you stay within your budget and avoid uncontrolled employee travel expenses. 4. Real-Time Visibility: Gain instant access to comprehensive reports on employee travel patterns, allowing you to optimize routes, identify cost-saving opportunities, and make informed business decisions. 5. Employee Satisfaction: It provides your employees with a convenient and reliable transportation option, offering additional benefits for their transportation and delivery needs, ultimately helping to retain employees in your company.
  • Can you track the activity of the employees?
    We believe that as a company, you should be able to track where you are spending your money. You will be able to track rides or deliveries that are taken under the "Business Balance" using the company dashboard. To track your company’s rides, you can click on "Ride Dashboard" under Business Travel.
  • How to Book a ride with a business balance?
    To book a ride with a business balance follow these steps: Step 1: Click on “Bike” or “Cab,” depending on the type of service you need. Step 2: Enter your drop location. Step 3: At the bottom of the page you can see “Select payment method” Step 4: Click on “Select payment method” There you can see the option of payments click on the one with your company name and press “Find a rider” Step 5: A code will be provided to you and give that code to the rider to complete the ride.
  • How to top up your company's business balance?
    To top up your company's business balance you can do it via bank. Please follow these steps for Balance top-up: Step 1: Log in to your company dashboard. Step 2: Under Setting click on “Payment” Step 3: Scan the QR on the screen to proceed with payment, or transfer to the account details provided mention the amount in the amount box, and press “submit”. Step 4: It takes up to 24 hours to get your balance in your business account. If you have any issues while verifying the account please email us at hello@tootle.com.np
  • What is Tootle Business Account and what is a Business Balance for rides?
    A Business account is a feature in the Tootle app where a business can register their account via the Tootle app or the website and get services of topping up their business balance for delivery or ride-sharing services. Tootle for Business Balance for rides, is a feature in the Tootle app designed for companies. It offers "Tootle Business Balance" where companies top up for employee rides. Employees book rides using the app with the "Tootle Business" option, and the fare is automatically deducted from the company balance. This simplifies expense tracking, eliminates reimbursements, and gives businesses clear cost breakdowns for better budget control. A personalized dashboard is provided by the Tootle office to the companies for their business account.
  • How can a company register as a business in Tootle?
    To register for a Business Account please follow these steps, Step 1: Go to the ‘Account’ section of the Tootle app. Step 2: Go to the ‘Business Account’ Step 3: Click on ‘Add New’ Step 4: Fill out the Registration Form, click on ‘Register’ and proceed. Step 5: Our team will be in touch with you to verify your business account. If you have any issues while verifying the account please email us at hello@tootle.com.np Step 6: After your account is Active, Tootle will provide you with a personalized dashboard, where you can load the amount where you get all the business features. Step 7: Now, you can easily use your Tootle Business Balance.
  • How can a company top up their employee's business balance?
    With the personalized dashboard that is provided by Tootle, the company can top up the business balance. Please follow these steps for Balance top-up: Step 1: Log in to your company dashboard. Step 2: Under Employees click on “All employees” Step 3: Click on the “⋮” button beside status, where you will be able to add or deduct balance/ promote roles and edit employees. Step 4: After that you can click on “Add or Deduct balance”
  • How to add new employees?
    A personalized dashboard helps your business keep track of your expenses and gives your employees transport and delivery benefits. In this dashboard, you can add employees by doing the following: Step 1: Log in to your company dashboard. Step 2: Under ‘Employees’ click on "Add New Member" Step 3: Fill in the employee details. Step 4: After you click on ‘Create Account’, your employee account will be created. Step 5: Now you can go to ‘All Employees’ to give them monthly benefits as you need for each employee.
  • How is a Business balance different from a personal balance?
    A business balance is a benefit that is given by one company to its employees. Whereas, a personal balance is an individual’s top-up balance that they can top up through the Tootle app directly.
  • What is Tootle's Business Balance for delivery?
    A Tootle business balance for delivery is a feature in the Tootle app that is designed for businesses. It offers “Tootle Business Balance,” where companies can top-up for their delivery. Employees can book deliveries using the app with the “Tootle Business” options, and the fare is automatically deducted from the business balance. You will be able to track all deliveries through the main admin app account, giving you proper information about your deliveries at all times without having to ask your team. This simplifies expense tracking, eliminates reimbursements, and gives businesses clear cost breakdowns for better budget control.
  • Why is my account suspended?
    Your account may be suspended due to a violation of our policies. For details and to resolve the suspension, please contact support through the Tootle app > Account > Help Center > Start Chat, or email us at hello@tootle.com.np
  • What are the facilities Tootle has provided to its Partners?
    1. Free registration/ निःशुल्क दर्ता 2. No annual charges/ वार्षिक शुल्क नलाग्ने 3. New experience/ नयाँ अनुभव 4. Insurance coverage up to 10 lakhs/ १० लाखसम्मको बीमा कभरेज 5. Attractive commission rates/ आकर्षक कमिसन दर 6. Convenient payment system/ सहज भुक्तानी प्रणाली 7. Guarantee of security and reliability/ सुरक्षा र विश्वसनीयताको गारेन्टी 8. Opportunity for high earnings through enrolling in the “Hunt”/ हुन्त मा भाग लिनु र उच्च कमाई को अवसर
  • What is the use of top-up or why should the riders load Rs 100/Rs 250?
    The reason we ask you to Top-up your Tootle balance after registration is for you to start taking rides; and after completing each ride the commission, insurance, and tax amounts will be charged directly from your Tootle wallet balance.
  • Are there any safety protocols I should follow?
    When riding a motorcycle, always wear a helmet and strictly follow traffic rules. If a situation arises with a customer, avoid arguments and, if necessary, contact the office immediately for assistance.
  • How Do I Download the Tootle Driver by Zapp?
    To download the Tootle Driver by Zapp, follow these steps: Step 1: Go to the app store on your mobile device (Google Play Store for Android devices). Step 2: Search for "Tootle Driver by Zapp" Step 3: Tap the "Install" or "Get" button to download the app onto your device. Step 4: Once installed, you can open the Tootle Driver by Zapp and follow the steps to sign up and activate your driver account.
  • How do I become a Tootle driver?
    Download “Tootle Driver by Zapp” from the Google Play Store. After downloading please follow these steps: Step 1: Fill in the required information. Step 2: Upload the necessary documents: Citizenship, License, Bluebook, Vehicle photo, and PAN card. Step 3: Your account will be activated shortly and you will receive a call from the Tootle office.
  • How do I cancel the booking if the passenger is unresponsive at the pickup location?
    If you have reached the pickup location, pressed "Picked Up," and the passenger is not responding to your calls, cancel the booking by: 1. Going to the Tootle app > Account > Help Center > Start Chat. 2. Calling 9801379277 for an immediate response. NOTE: Always make sure to press ‘Picked Up’ only after the client has arrived and verified their request.
  • How do I top up my Tootle Balance?
    For top-up, please follow the steps below: To top up, you are required to use your Khalti APP Step 1: Go to the Home screen of the TOOTLE APP. Step 2: Click on the profile option. Step 3: Click on Load balance. Step 4: Your Khalti Wallet option will appear. Step 5: Once the Tootle is open. You will see fields for phone number and type. Enter the number you registered with Tootle in the phone number field, and select Driver in the type field. If you are a bike rider, please top up Rs 100. If you are a Cab rider, please top up Rs 250.
  • Why does my Tootle account crash often?
    Please follow these steps: Step 1: Open Google Play and make sure that your app is updated and if the app is not updated make sure that you update the app. Step 2: Even after the update, if the app starts crashing, call 9801379277 and inform us about the app crashing or visit our office.
  • How is my pay calculated?
    There is a total fare that we charge our customers, and from this fare we charge a small percentage and the rest of the amount is yours. The total fare does not add up the extra costs like insurance and other applicable taxes. हामीले हाम्रा ग्राहकहरूलाई लिने कुल भाडा छ, र यस भाडाबाट हामी थोरै प्रतिशत लिन्छौं र बाँकी रकम तपाईंको हो। कुल भाडाले बीमा र अन्य लागू करहरू जस्ता अतिरिक्त लागतहरू जोड्दैन।
  • How can I cash out from my Tootle balance?
    A minimum balance of Rs. 60 for a bike and Rs. 160 for a cab should be maintained in the Tootle wallet balance while requesting a cashout. For Promotional top-up loaded to your Tootle balance by office terms and conditions apply while requesting for cashout. To place a cash-out request, Follow these steps: Step 1: Open the Tootle app Step 2: Go to the “Profile” section. Step 3: Select, “Request for cash out” Step 4: Click “Request” Step 5: Enter your verified Khalti number Step 6: Enter the amount you want to cash out If you no longer wish to use Tootle or need a full cashout, please call 9801379277 and provide a valid reason for your request.” Your Tootle balance will be transferred to your Khalti account. The full cashout option is currently not available in the app for both riders and customers. PLEASE NOTE: The requested amount will be credited to your Khalti ID within 24 hours of your request.
  • How much is the booking radius?
    You will receive bookings within a 2km radius in the Tootle app.
  • Why is my booking fare showing a different amount to the customer’s?
    If your fare is different than the customer’s, it could be due to a customer using a promo code. Always check the receipt after pressing "Drop-off" and collect the customer fare shown. If there's a difference or mismatch, contact support through the Tootle app > Account > Help Center > Start Chat or email hello@tootle.com.np
  • How can I enroll in Tootle Hunt?
    To enroll in "HUNT" please follow these steps: Step 1: Open the Tootle app Step 2: Click on, the “Profile” section Step 3: Select “Hunt” Step 4: You can see the section, Daily, weekly, and monthly. Step 5: Select the “Hunt” that you want to enroll in and then press enroll and complete the assigned rides in order to complete the “Hunt” and earn a bonus from Tootle.
  • How do I confirm the fare amount?
    After reaching the drop location, press "Drop Off" in the app to view the receipt. The receipt will display the customer's fare amount. Collect the customer fare shown in the app.
  • Why am I not getting any requests?
    1. Make sure that you have uploaded all your documents and that your account is verified and active. 2. Make sure you have the minimum balance in your Tootle balance to go online for a bike minimum of Rs. 60 and a cab minimum of Rs. 160 rupees. 3. Make sure that you have switched from "offline" to "online mode" on the Tootle app. 4. When your wallet balance has reached less than Rs. 60 for a bike and Rs. 160 for a cab the app automatically changes your status to offline and you will no longer receive any ride requests; so to stay online and keep taking rides always ensure that your Tootle wallet balance stays above the minimum requirement. 5. If you have the minimum balance and still can't go online, report your issue via the Tootle app > Account > Help Center > Start Chat, or call 9801379277 or visit our office.
  • What should I do if my documents don't upload in the app?
    Please follow these steps: Step 1: Go to device settings > Apps or App Manager > Tootle > Storage > Clear Cache and Clear Data. If this doesn't work, contact support via the Tootle app > Account > Help Center > Start Chat, or call 9801379277 for immediate assistance.
  • Why does my app show active on another device even though I have maintained a minimum balance?
    Please follow these steps: Step 1: Open the Tootle app. Step 2: Go to settings. Step 3: Press logout. Step 4: Press "Log out from all devices". Step 5: Re-login.
  • How to report issues/complaints?
    To report an issue or complaint, follow these steps: Step 1: Open the Tootle app. Step 2: Go to the “Account” section. Step 3: Select “Help Center.” Step 4: Click on “Start Chat” and message us your issue. Alternatively, you can email us at hello@tootle.com.np
  • How do I register a new vehicle in my existing profile?
    To register your new vehicle, you can follow these steps: Call 9801379277 for further information. Use the Tootle app > Account > Help Center > Start Chat.
  • What if the receiver is dissatisfied or receives the wrong package?
    If the receiver is dissatisfied or receives the wrong package, you must call the customer support team or message the Telegram group created by the Tootle office.
  • How do I deposit the COD amount?
    After completing any COD order, you must deposit the collected amount at the office by 10:00 AM on the next business day. You can do this by visiting the office or transferring the amount via eSewa or visiting the bank to deposit the amount.
  • What should I do if I have a question or concern not covered in these FAQs?
    For assistance, reach out to the Tootle customer support team or call 9801379277 for more detailed information.
  • What if the receiver is not answering my calls to receive the order?
    If the receiver is not answering calls to receive the order, you may: 1. Call the Tootle office and inform one of our reps. 2. Use the Telegram group to message and inform the office about the issue. 3. Wait for further instructions.
  • Can I cancel a delivery that I have accepted?
    Once you have accepted a delivery order, you cannot cancel apart from the express delivery option which allows you to cancel up until you press “Picked up”. Canceling more than three orders per day will result in a penalty from the Tootle office. Riders are required to complete all delivery orders they have accepted.
  • What if the receiver returns the package?
    If you have reached the delivery location, return charges will be the same as the delivery charge.
  • What if the receiver refuses to pay for the cash-on-delivery amount?
    If the receiver refuses to pay the cash-on-delivery amount, kindly ask if they prefer paying online, and always remember to ask for a Screenshot of the payment from the receiver. In case they completely refuse to pay the amount immediately report it to our Tootle Customer Support team.
  • What should I do if my vehicle breaks down during a delivery?
    If your vehicle breaks down during a delivery, notify the Tootle support team and provide your location. Update the receiver about the delay; and estimate the new delivery time given to you by the Tootle support team. Contact roadside assistance or a mechanic, and keep the support team informed of the status and resumption time.
  • What should I do if I receive a tip from a customer?
    If you receive a tip, the entire amount is yours to keep. Be sure to thank the sender or receiver for their generosity.
  • How should I handle a situation where the customer requests a change in the delivery location?
    If a receiver requests a change in the location provided by the app, please call our customer support or message in your Telegram group created by the Tootle office.
  • How do I become a Tootle delivery rider?
    After downloading our app “Tootle Driver by Zapp”, select “Apply for Delivery.” Once you’ve applied, our representative will call you to schedule your training date and provide further instructions.
  • What if the receiver requests a specific delivery time?
    If the receiver specifies a delivery time, update the Tootle support team and create a route to ensure timely delivery. Once you have accepted the order, do not ask the support team to reassign it to another rider if the delivery time changes, as this could lead to account suspension.
  • What should I do if I have issues with the app?
    If you encounter any issues with the Tootle app: 1. Go to the Tootle app > Settings > Help > Start Chat in the Tootle app. 2. Alternatively, go to Settings > Call Support in the app.
  • Why is my account suspended or inactive?
    Please call us our support center at 9801109277 and our team will explain about the suspension reason and it's duration. We will then re-activate your account after a certain time.
  • How can I start with Tootle?
    It's easy to start driving with Tootle. You can start by downloading the Tootle App from the Play Store. You need to go through the registration process. For the registration process, you need your valid citizenship ID, valid driver's license, valid vehicle registration. Once you complete the registration, our team will review your application. Once everything has been verified and approved, you will get a notification and you can start driving for Tootle. Tootle मार्फत ड्राइभिङ सुरु गर्न सजिलो छ। तपाईं Play Store बाट Tootle एप डाउनलोड गरेर सुरु गर्न सक्नुहुन्छ। तपाईंले दर्ता प्रक्रिया मार्फत जान आवश्यक छ। दर्ता प्रक्रियाको लागि, तपाइँलाई तपाइँको मान्य नागरिकता आईडी, मान्य चालक लाइसेन्स, मान्य सवारी दर्ता आवश्यक छ। तपाईंले दर्ता पूरा गरेपछि, हाम्रो टोलीले तपाईंको आवेदन समीक्षा गर्नेछ। एकचोटि सबै कुरा प्रमाणित र अनुमोदन भएपछि, तपाईंले एक सूचना प्राप्त गर्नुहुनेछ र तपाईं Tootle को लागि ड्राइभिङ सुरु गर्न सक्नुहुन्छ।
  • How to top up balance from Khalti?
    Top up गर्नको लागि Khalti बाट गर्नुपर्ने हुन्छ। Step 1: TOOTLE APP KO Home screen मा जानुहोस Step 2: Balance option मा click गर्नुहोस। Step 3: Load balance मा click गर्नुहोस। Step 4: Khalti भन्ने option आउँछ। Step 5: ZAPP SERVICES PAGE खुल्नेछ।र तपाईंले phone number र type option देखनुहुनेछ र Tootle मा Register भएको Number राख्नुपर्ने हुन्छ र type मा Driver select गर्नुपर्ने हुन्छ। Step 6: यो सबै प्रक्रिया पूरा भैसकेपछी Bike को लागि 200 र Cab को लागि 500 रकम हाल्नुपर्ने हुन्छ।
  • How do I get paid?
    You can withdraw your earning directly from the app. Balance > Request For Cash Out > Request, put in the amount, and Request. Once you request, our team takes 24 hours to process the payments. Disclaimer: Some payments might take longer, due to limitations through banks and transfer apps.
  • When are bonuses and incentives offered?
    Bonuses and incentives are changing all the time and our team is working at all times to make sure you are earning more. Bonuses are usually offered when customers need rides, and more drivers are needed on the road. So, you are most likely to earn more during busy times of the day. As for incentives, we make sure you are rewarded more as you work harder. Keep accepting rides and we will keep giving you better incentives. बोनस र प्रोत्साहनहरू सँधै परिवर्तन भइरहेका छन् र हाम्रो टोलीले तपाईंले बढी कमाइरहनुभएको छ भनी सुनिश्चित गर्न सधैं काम गरिरहेको छ। बोनसहरू सामान्यतया प्रस्ताव गरिन्छ जब ग्राहकहरूलाई सवारी चाहिन्छ, र सडकमा थप चालकहरू चाहिन्छ। त्यसोभए, तपाइँ दिनको व्यस्त समयमा धेरै कमाउन सक्नुहुन्छ। प्रोत्साहनको लागि, हामी सुनिश्चित गर्छौं कि तपाईले कडा परिश्रम गर्दा तपाईलाई थप पुरस्कृत गरिन्छ। सवारीहरू स्वीकार गरिरहनुहोस् र हामी तपाईंलाई अझ राम्रो प्रोत्साहनहरू प्रदान गर्नेछौं।
  • Why do my pay differ?
    The fare we charge our customers directly depend on the demand and supply of rides and drivers. You are most likely to earn more during busy hours and even get bonuses. हामीले हाम्रा ग्राहकहरूबाट लिने भाडा सीधै सवारी र चालकहरूको माग र आपूर्तिमा निर्भर गर्दछ। तपाईले व्यस्त घण्टाको समयमा धेरै कमाउने र बोनस पनि प्राप्त गर्ने सम्भावना हुन्छ।
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